Cookie Policy:
How We Operate
We believe in operational clarity. This policy details exactly which cookies cleansy uses, why they are necessary, and how you can control them. No hidden tracking, no vague language.
Technical Specifications
We categorize our cookies by operational function. This table outlines the specific files we deploy, their lifespan, and the exact purpose they serve in delivering our cleaning services to you.
Essential
Always Active-
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Session ID
Maintains your secure connection during quote generation and booking. Expires when you close the browser.
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CSRF Token
Prevents unauthorized commands from executing in your name on our contact forms.
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Cookie Consent
Remembers your preference regarding this policy. Lifespan: 12 months.
Analytics
Optional-
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_ga
Distinguishes unique users. Used to understand service interest (e.g., Deep Clean vs. Office Maintenance).
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_gid
Tracks user behavior within a single session to identify friction points in the booking flow.
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_gat
Throttles request rate. Ensures our analytics don't slow down the site during peak traffic.
Technical transparency is part of our service standard.
Why We Use Them (And Why You Control Them)
Cookies are not a mystery to us—they are tools. For a local service like cleansy operating in Bogotá, they serve specific operational needs. When you request a quote, a session cookie ensures the calculator remembers your square footage and service type. When you return to the site, analytics cookies help us see if users are struggling to find our contact number or if the pricing page needs better explanation.
However, "necessary" is subjective. We do not use cookies for behavioral advertising or to sell your data to third parties. The analytics data is aggregated and anonymized—it tells us "15 users requested a quote for post-construction cleanup today," not "John Doe at Carrera 1A wants his floors cleaned."
Your Control
You can delete our cookies at any time via your browser settings (Chrome, Safari, Firefox). If you choose to block all cookies, certain features of our booking system will not function—specifically, the secure quote form and the service scheduler. We respect that choice.
Specific Questions
Do you use cookies for advertising?
No. We do not participate in ad networks or retargeting pixels. Our cookies are strictly for site functionality and internal analytics.
What if I access the site from the EU?
We respect GDPR principles. Our consent banner allows you to reject non-essential cookies before they are placed, regardless of your location.
Do you share data with partners?
We use third-party tools (like Google Maps for our service areas) which may set their own cookies. We do not share your personal booking details with these services.
Need Clarification?
If this policy is unclear or you have specific privacy concerns, our compliance team will answer directly.
Compliance Framework
Our data handling mirrors our cleaning standards: organized, transparent, and secure.
GDPR Aligned
We process data lawfully, fairly, and transparently. You have the right to access and delete your data.
Secure Storage
Data is encrypted at rest and in transit. Our servers are monitored 24/7 by our security team.
No Data Sales
We never sell, trade, or rent your personal identification information to others.
Real-World Scenario
Scenario: A property manager in Chapinero books a weekly office cleaning.
- 1. Session Cookie: Created when they select "Commercial" on the quote form. Ensures the quote updates if they switch to "Residential" later in the same visit.
- 2. Preference Cookie: Saves that they prefer Spanish (en-es) for future visits, so they don't have to toggle the language again.
- 3. Analytics Cookie: Records that the "Booking" button was clicked. This helps us see if our pricing is competitive for the Chapinero area.
None of this data identifies the manager personally; it helps us maintain a reliable, efficient booking system for Bogotá's businesses.