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Direct Line to Our
Bogotá Operations Hub

We prioritize clarity over complexity. A 5-minute call often saves 5 emails. Reach our operations team directly for booking, site assessments, and urgent service requests.

Phone +57 314 813 1851
Email [email protected]
Hours Mon-Fri: 9:00-18:00

"For site assessments, please have your floor plan or approximate square meter count ready."

Edificio Aulas Universidad de Los Andes, Bogotá

Our Operations Hub: Carrera 1A #19-27, Bogotá

Save Our Direct Line +57 314 813 1851 Priority Booking & Emergencies
Checklist

Required Variables for Fixed-Price Quote

Glossary

Site Assessment A brief, on-site visit to verify scope. Free for projects >100sqm.

Booking Inquiry: Scope & Constraints

We quote on specifics, not generic estimates. Review these constraints to ensure a smooth booking process.

Common Mistakes & How to Avoid

✕
Vague Descriptions "Standard cleaning" is insufficient. Specify marble, hardwood, or high-traffic zones.
⚠
Underestimating Time Move-in/Move-out deep cleans require more time for detail work, affecting availability.
⚠
Incomplete Access Info Missing parking details or access codes causes delays. Always include in the "Notes" field.

Decision Lens: The 4-Hour Quote Protocol

Criteria Form submission accuracy + surface specificity + access details.
Optimizes Scheduling precision and crew allocation. Eliminates "surprise" costs.
Sacrifices Instant pricing. We prioritize accuracy over speed in the quoting phase.
Process Review → Adjustment → Confirmation via WhatsApp. Deposit secures slot.

Trade-offs

  • Speed Slow quoting process (mitigated by 4h commitment)
  • Flexibility Strict 2h minimum (ensures quality standards)
  • Supplies No client-supply policy (maintains control over eco-products)

Bogotá Service Zones & Logistics

Our operations are grounded in local knowledge. We deploy from our central hub, navigating Bogotá's traffic with precision buffers.

"Client in Rosales books a 3-hour deep clean. Team arrives at 9:30am, fully equipped, having navigated the 7-9am traffic buffer."

Team loading van
Fully Equipped Teams
Core Zones
  • • Chapinero
  • • Usaquén
  • • Teusaquillo
Fastest Scheduling
Extended Zones
  • • Suba
  • • Engativá
Standard Travel Fee Applies

Logistics & Parking

Morning Deployments: Scheduled with a 30-minute buffer for Bogotá traffic (7:00–9:00 AM).
Parking: Clients in restricted zones (e.g., Zona T, La Candelaria) must reserve a spot or provide access details in the inquiry form.

Service Agreement

Send Inquiry

Response within 4 business hours.

Our Service Agreement: The Non-Negotiables

Transparency is the foundation of trust. These terms protect your space and our team, ensuring a standard service delivery.

Client Provides
  • • Clear Access (Keys/Codes)
  • • Running Water & Electricity
  • • Reserved Parking (if possible)
cleansy Provides
  • • All Eco-Friendly Supplies
  • • Professional Equipment
  • • Insured & Vetted Team

Quality Guarantee

Unsatisfied with a task? We return to address it within 48 hours.

Liability Clause

Fully insured for damages. Report issues within 24 hours.

Payment Terms

50% deposit to secure booking. Balance due on completion.

Cancellation

Within 24h of start time incurs a 50% fee.

"Our terms are designed to protect both your space and our team's safety. Clarity prevents conflict."

+57 314 813 1851
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